Why Is My Nest Camera Not Showing Video?

Are you experiencing an issue where your Nest camera is not showing video? This can be frustrating, especially if you rely on your camera for security or monitoring purposes. There are a few possible reasons why this may be happening, and in this article, we’ll explore some troubleshooting steps to help you get your Nest camera back up and running.

Check Your Internet Connection

One of the most common reasons why a Nest camera may not show video is due to a poor internet connection. If your internet connection is slow or unstable, it can cause issues with streaming video from your camera. To troubleshoot this issue, try the following:

  • Restart your router and modem.
  • Move your router closer to your Nest camera.
  • Reset your internet connection by unplugging the modem or router for about 30 seconds before plugging them back in.

Check Your Camera’s Power Source

Another possible reason why your Nest camera may not be showing video is due to a power issue. If the camera is not receiving enough power, it may not function properly. To troubleshoot this issue, try the following:

  • Make sure that the power outlet you’re using is working correctly.
  • Check that the power cable connected to your Nest camera is securely plugged in.
  • If you’re using a battery-powered Nest camera, make sure that the battery is fully charged and installed correctly.

Check for Updates

Nest regularly releases updates for their cameras to improve functionality and fix bugs. If your Nest camera is not showing video, it’s possible that there’s an update available that could resolve the issue. To check for updates:

  • Open the Nest app on your smartphone or tablet.
  • Select your camera from the list of devices.
  • Tap on “Settings.”
  • Select “Software Update.”
  • If an update is available, follow the prompts to install it.

Contact Nest Support

If none of these troubleshooting steps resolve the issue, it’s possible that there’s a hardware problem with your Nest camera. In this case, you should contact Nest support for further assistance. They may be able to help you diagnose the issue and provide a solution.

In conclusion, if your Nest camera is not showing video, there are several possible reasons why this may be happening. By checking your internet connection, power source, and updating your camera’s software, you may be able to resolve the issue on your own. However, if these steps don’t work, it’s best to contact Nest support for further assistance.