Why Is My Nest Camera Not Playing Video?

If you’re having trouble playing videos on your Nest camera, don’t worry, it’s a common issue. There are several reasons why your Nest camera may not be playing video. In this article, we’ll explore some of the most common causes and provide solutions to help you fix this problem.

Reasons why your Nest camera is not playing video

1. Poor internet connection

The most common reason why your Nest camera is not playing video is due to poor internet connectivity. If your internet speed is slow or unstable, it can affect the streaming quality and cause buffering issues. This can lead to choppy or distorted video playback.

To resolve this issue, ensure that your internet connection is strong and stable. You can check the speed of your internet by performing a speed test using an online tool. If the speed test shows that your internet connection is slow, contact your internet service provider for assistance.

2. Camera firmware issues

Another reason why you may be experiencing issues with video playback on your Nest camera could be due to outdated firmware. Firmware updates are released periodically by Nest to improve the performance of their cameras and fix bugs.

To update the firmware on your Nest camera, follow these steps:

  1. Open the Nest app on your smartphone or tablet
  2. Select the affected camera from the list of devices
  3. Tap on ‘Settings’
  4. Select ‘Software Update’
  5. If an update is available, click on ‘Update’

3. Camera hardware issues

Sometimes, hardware issues with your Nest camera could prevent it from playing videos. This could be due to a faulty lens or damaged hardware components.

To troubleshoot hardware issues with your Nest camera, try performing a restart. This can help to refresh the camera’s hardware components and resolve any minor issues. To restart your camera, follow these steps:

  1. Unplug the camera from the power source
  2. Wait for 30 seconds
  3. Plug the camera back in


In conclusion, if your Nest camera is not playing video, it could be due to poor internet connectivity, outdated firmware or hardware issues. By following the troubleshooting steps outlined in this article, you can successfully resolve this issue and get your Nest camera working again.

Remember to always check your internet connection first and foremost, as this is usually the root cause of most video playback issues. Updating your firmware and restarting your camera are also effective solutions to try if you’re still experiencing problems.

With these tips in mind, you should be able to get your Nest camera playing videos smoothly and consistently once again.