Why Does My Reolink Camera Say Video Loss?

Are you experiencing a “Video Loss” error message on your Reolink camera? Don’t worry, this issue is relatively common and can be resolved with a few simple steps. In this article, we will discuss the reasons why your Reolink camera may be displaying a “Video Loss” error message and how to fix it.

Reasons for “Video Loss” Error Message

1. Network Connection Issues:

One of the most common reasons for the “Video Loss” error message on your Reolink camera is due to network connection issues. If your camera is not properly connected to the internet or if there is any disruption in the network connection, then you may experience this error message.

2. Power Supply Issues:

Another reason for the “Video Loss” error message could be due to power supply issues. If the power supply to your Reolink camera is interrupted or if there are any fluctuations in power supply, then it can result in a “Video Loss” error.

3. Camera Firmware Issues:

Outdated firmware can also cause this issue on your Reolink camera. It’s crucial to keep your firmware up-to-date as outdated firmware can lead to various errors, including video loss.

Steps To Fix The “Video Loss” Error Message

Once you have identified the root cause of the issue, you can take appropriate steps to fix it.

1. Check Network Connection:

Ensure that your Reolink camera is properly connected to your Wi-Fi network and that there are no disruptions in the network connection. You can try resetting both your router and camera if necessary. Check Power Supply:

Verify that there are no issues with power supply and that your camera is receiving adequate power supply from its source. If the power supply is interrupted, then you can try resetting your camera to fix the issue. Update Firmware:

Check if your camera’s firmware is up-to-date and update it if necessary. Reolink frequently releases firmware updates with bug fixes and security enhancements, so it’s essential to keep your camera’s firmware up-to-date.

4. Reset Camera:

If none of the above steps work, you can try resetting your Reolink camera to its default settings. This usually resolves any software-related issues on your camera.


In conclusion, a “Video Loss” error message on your Reolink camera could be due to network connection issues, power supply issues, or outdated firmware. By following the above steps, you can quickly fix this issue and get back to monitoring your property. Remember to keep your camera’s firmware up-to-date and ensure that there are no disruptions in the network connection or power supply to prevent this error from occurring in the future!