How Do I Improve Video Quality in Webex?

If you’re using Webex for video conferencing, you may have noticed that the video quality can sometimes be less than ideal. Fortunately, there are several steps you can take to improve the video quality in Webex. In this tutorial, we’ll go through some of these steps so that you can have a better video conferencing experience.

Step 1: Check Your Internet Connection

The first thing you should do when experiencing poor video quality in Webex is to check your internet connection. Make sure that your internet speed is sufficient for video conferencing. If your internet speed is slow, try restarting your router or modem to see if that helps.

Step 2: Close Unnecessary Applications

Another reason why your Webex video quality may be poor could be due to other applications running on your computer. Close any unnecessary applications, especially those that use a lot of bandwidth such as streaming services or file sharing programs.

Step 3: Adjust Video Settings

Webex offers several settings that can help improve the video quality during a conference call. To access these settings, click on the three-dot icon in the lower right corner of the screen during a call and select “Video Connection Options”. Here are some options to consider adjusting:

  • Video Quality: Increase the video quality by selecting “High” or “Maximum” under Video Quality.
  • Bandwidth: Increase the bandwidth by selecting “Optimize for motion and video” under Bandwidth.
  • Framerate: Decrease the framerate by selecting “15 frames per second” under Framerate.

Step 4: Use A Wired Connection

If possible, use a wired internet connection instead of Wi-Fi. A wired connection provides a more stable and reliable connection, which can help improve the video quality in Webex.

Step 5: Upgrade Your Webcam

If you’re using an older or low-quality webcam, it could be the reason why your video quality is poor. Consider upgrading to a newer webcam with higher resolution and better image quality.


Improving the video quality in Webex is essential for having a successful video conferencing experience. By checking your internet connection, closing unnecessary applications, adjusting video settings, using a wired connection, and upgrading your webcam if necessary, you can significantly improve the quality of your Webex calls.