Are you having trouble with your camera video call on Instagram? Don’t worry, you’re not alone.
Many users face this issue, but the good news is that it can be easily fixed. In this article, we’ll take a closer look at some of the common reasons why your camera video call may not be working on Instagram and what steps you can take to resolve the issue.
Check Your Network Connection
One of the most common reasons why your camera video call may not be working on Instagram is due to poor network connectivity. Before you begin troubleshooting the app itself, it’s important to ensure that your device is connected to a stable network connection. You can do this by checking your Wi-Fi or cellular data connection.
If you’re using Wi-Fi, try moving closer to the router or restarting your Wi-Fi router. If you’re using cellular data, make sure that you have a strong signal in your area.
Update the Instagram App
Another reason why your camera video call may not be working on Instagram could be due to an outdated app version. It’s important to make sure that you have the latest version of Instagram installed on your device. This will ensure that any bugs or glitches in the previous versions are fixed.
To update Instagram on an iOS device:
- Open the App Store
- Tap on “Updates” tab at bottom of screen
- If there is an update available for Instagram, tap “Update” next to it
To update Instagram on an Android device:
- Open Google Play Store app
- Tap Menu My apps & games.
- Tap Update next to “Instagram.”
Clear Cache and Data from Instagram App
Sometimes, the cache and data stored by the Instagram app can cause issues with the camera video call. Clearing this data can help resolve the issue.
To clear cache and data on an iOS device:
- Go to Settings > General > iPhone Storage
- Find Instagram from the list and tap it
- Select “Offload App” to remove the app but keep its documents and data
To clear cache and data on an Android device:
- Go to Settings > Apps > Instagram
- Select “Storage”
- Select “Clear cache” or “Clear storage” depending on your device’s version of Android.
Restart Your Device
If none of the above solutions work, then try restarting your device. This can help reset any temporary glitches or bugs that may be causing issues with your camera video call.
In summary, there are several reasons why your camera video call may not be working on Instagram. However, by following these steps above, you should be able to resolve the issue in no time. If you continue to experience problems with your camera video call on Instagram after trying these steps, reach out to Instagram support for additional assistance.